Case Studies & Success Stories
Real Fusion360 engagements, the problem each client started with, what was built, and the measured business result. Every story is editable and shareable.
$1.06M
Revenue recovered
28.3%
Open rate
52%
Click-rate increase
CRM operations were limited to batch email and SMS with customer data fragmented across retail, e-commerce, membership and behavioural systems. Fusion360 rebuilt the foundation and scaled it into a four-channel, behaviour-led engagement engine.
13%
Wallet-share growth
9%
Sales uplift
94.8%
Delivery rate
Transactional, demographic and behavioural data existed but was not integrated or automated. Over a four-year partnership Fusion360 built a governed data and lifecycle-marketing foundation that scaled without re-engineering the stack.
12%
Repeat purchases
8%
Churn reduced
10%
Lifetime value increase
With 25+ retail stores and stockists in 27+ countries, customer data sat across e-commerce, boutiques, partner outlets and loyalty. Fusion360 unified it into one profile per customer and activated it.
32%
Repeat test bookings
18%
Revenue growth
35%
Campaign response rate
Across 115+ laboratories and ~1,500 collection centres, customer data sat in separate CRM, LIMS and billing systems, with family members sharing a single phone number. Fusion360 resolved individuals and made performance visible lab by lab.
18%
Churn reduction
95%
Communication precision
28%
Campaign ROI improvement
In a highly competitive market, fragmented subscriber data and no predictive capability limited retention. Fusion360 built a governed, AI-supported engagement platform with household-level accuracy.
23%
Faster campaign deployment
19%
Conversion uplift
18%
Repeat transactions uplift
Marketers depended on analysts and SQL to build audiences, delaying campaigns. Fusion360 gave them direct, governed access to live customer attributes.